Responsible Gaming
at 6sxi

1 Our Commitment to Responsible Gaming

At 6sxi, responsible gaming is not a regulatory checkbox — it is a core value embedded into every part of the platform. We are committed to providing a safe, fair, and transparent gambling environment for every player in Bangladesh. Whether you are placing a cricket bet on a BPL match, spinning the reels on a Pragmatic Play slot, or joining a live Evolution Gaming table, we want your experience to remain enjoyable and firmly within your personal limits.

Gambling is a legal form of adult entertainment. The vast majority of players who use 6sxi do so in a casual and controlled manner, treating it as one leisure activity among many. However, we recognise that for some individuals gambling can become problematic — and we take that seriously. 6sxi is proactive in its approach: we monitor account behaviour for early signs of problem gambling, we offer free and immediate access to self-management tools, and we train our support team to identify and sensitively assist players who may be struggling.

Our responsible gaming programme is underpinned by three principles: Prevention — providing tools and information before problems arise; Intervention — identifying at-risk behaviour and reaching out proactively; and Support — connecting players with the help they need, including external specialist organisations where appropriate.

2 Age Restriction — 18+ Only

The minimum legal age to gamble on 6sxi is 18 years. This rule is absolute and applies to every player, everywhere in Bangladesh. We implement multiple layers of age verification to enforce this requirement:

• Self-declaration at registration: All new players must confirm their date of birth and certify that they are 18 or older during the account creation process.
• KYC document verification: Before any withdrawal can be processed, 6sxi requires players to submit a valid government-issued photo ID (National ID card, passport, or driving licence) that confirms their date of birth. Accounts belonging to players found to be under 18 are closed immediately and any deposited funds returned.
• Proactive monitoring: Our compliance team flags accounts where there is reason to believe the account holder may be underage, based on registration data inconsistencies or unusual account behaviour.

Protecting Minors in Your Home

If you share a device, computer, or mobile phone with family members — including younger siblings or children — we strongly encourage you to take the following precautions:

• Never save your 6sxi login credentials in the browser or use auto-fill on shared devices;
• Always log out of your 6sxi account after each session;
• Consider enabling parental control software on shared devices. Recognised tools include Net Nanny, Kaspersky Safe Kids, and the built-in parental controls available on Android and iOS.

3 Deposit Limits

Deposit limits are one of the most effective responsible gaming tools available to players. By capping how much you can deposit into your 6sxi account within a given period, you create a firm financial boundary that prevents excessive spending — even in moments of excitement, frustration, or impulsive decision-making.

6sxi offers three types of deposit limit, all set in BDT (Bangladeshi Taka):

• Daily deposit limit: The maximum total amount you can deposit across all payment methods (bKash, Nagad, Rocket, Upay, bank transfer, Visa/Mastercard) within a rolling 24-hour period.
• Weekly deposit limit: The maximum total you can deposit within any rolling 7-day window.
• Monthly deposit limit: The maximum total you can deposit within any rolling 30-day window.

You can set, view, and modify your deposit limits at any time from your account settings panel. Reducing a deposit limit takes effect immediately. Increasing a limit or removing one is subject to a mandatory 7-day cooling-off period before the change comes into effect — this delay is intentional and is designed to protect you from making rash decisions in the heat of the moment.

4 Time-Out & Cooling-Off Period

A time-out is a short-term break from gambling designed for players who want a temporary pause without permanently closing their account. It is the right tool when you feel that you are spending more time or money on gambling than intended, or when you simply want to step back and reflect without making a long-term commitment.

6sxi offers time-out periods of the following durations:

• 24 hours
• 48 hours
• 7 days
• 30 days

During an active time-out period, your 6sxi account will be temporarily suspended from all gambling activity. This means you will not be able to make deposits, place bets, access live casino tables, or participate in any promotional wagering. Your account balance is preserved and will be accessible once the time-out expires. Withdrawal requests submitted before a time-out are processed normally.

To activate a time-out, navigate to the Responsible Gaming section of your account settings and select "Time-Out". The suspension takes effect immediately. You may not cancel a time-out once it has been activated — this is a deliberate safeguard to ensure the break is genuinely effective.

Session Time Reminders

In addition to full time-outs, 6sxi supports session time reminders — pop-up notifications that appear on screen after you have been gambling continuously for a set period (for example, 30 minutes, 1 hour, or 2 hours). These reminders prompt you to take a short break, review your session balance, and make a conscious decision about whether to continue. You can configure the reminder interval in your account settings.

5 Self-Exclusion

Self-exclusion is the most powerful responsible gaming tool available on 6sxi. It is designed for players who recognise that gambling is causing — or is at serious risk of causing — harm to themselves or their families, and who need a firm, enforceable barrier to stop.

When you self-exclude from 6sxi, your account is immediately closed to all gambling activity for the duration you select. Available self-exclusion periods are:

• 6 months — minimum period
• 1 year
• 2 years
• 5 years
• Permanent / Indefinite — cannot be reversed

What Happens During Self-Exclusion

Once self-exclusion is activated, 6sxi will:

• Immediately suspend your account from all gambling activity;
• Remove you from all marketing communications, including promotional emails and SMS messages about bonuses or special offers;
• Process any pending withdrawal of your account balance;
• Retain your account data as required by legal obligations but prevent any access to gambling features for the full duration of the exclusion period.

How to Self-Exclude

6 Warning Signs of Problem Gambling

Problem gambling does not always look the same for every person. It can develop gradually, and many people do not realise they have a problem until gambling has already had a significant negative impact on their finances, relationships, or mental health. The following signs may indicate that gambling is becoming problematic:

• You spend more time or money gambling than you originally intended, and find it difficult to stop once you have started.
• You find yourself chasing losses — placing additional bets to try to recover money you have already lost.
• Gambling is affecting your sleep, work, studies, or family responsibilities in Bangladesh or elsewhere.
• You have borrowed money, sold possessions, or used funds meant for essential expenses (rent, food, bills) to fund gambling.
• You hide your gambling activity from family members, friends, or colleagues.
• You feel anxious, irritable, or restless when you are not gambling, or when you try to cut down.
• You have tried to stop or reduce your gambling before but found it difficult or impossible to do so.
• Gambling is your primary way of dealing with stress, boredom, loneliness, or emotional distress.
• You gamble with a fixed budget you can afford to lose and stop when that budget is reached.
• Gambling is one leisure activity among several, and you can take breaks from it comfortably.
• Winning and losing do not significantly affect your mood, relationships, or daily functioning.

If you recognise two or more of the warning signs above in your own behaviour, we encourage you to use one of the account management tools described on this page, or to reach out to our support team. Early action is almost always more effective than waiting until a problem becomes severe.

7 Support Resources

6sxi is committed to ensuring that every player who needs help can access it quickly and without stigma. In addition to our own in-platform tools, we recognise the value of specialist external support organisations that offer confidential, professional guidance for people affected by problem gambling.

If gambling is causing you or someone close to you financial, emotional, or relationship difficulties, we encourage you to reach out. You do not need to have a serious addiction to seek help — early conversations with a counsellor or helpline can prevent problems from escalating.

6sxi In-Platform Support

• Live Chat: Available 24 hours a day, 7 days a week. Our support agents are trained to handle responsible gaming conversations with sensitivity and confidentiality. Start a live chat from any page of the 6sxi platform.
• Email: [email protected] — for non-urgent responsible gaming queries, account limit requests, and self-exclusion requests. Response within 2 hours during business hours; within 5 hours outside business hours.
• Proactive Outreach: If our monitoring systems detect behavioural patterns associated with problem gambling (e.g., extended sessions, rapid loss-chasing, large deposit frequency increases), a member of our responsible gaming team may reach out to you proactively via email or live chat to check in and discuss available support options.

General Guidance for Bangladesh Players

If you are based in Dhaka, Chittagong, Sylhet, or any other part of Bangladesh and feel that gambling is becoming a problem, speaking to a trusted doctor, counsellor, or mental health professional is a strong first step. Many general practitioners and community health workers in Bangladesh are equipped to provide initial guidance and referrals to appropriate support services. You do not need to identify yourself as a "problem gambler" to seek this kind of help — a simple conversation about stress, anxiety, or financial pressure is enough to open the door.

We also encourage players to speak honestly with a trusted family member or close friend if they are concerned about their gambling. Social support is one of the most consistently effective factors in recovery from problem gambling. 6sxi can assist you in setting up account restrictions that a trusted family member can help you monitor, if that would be helpful.

8 Account Controls & Additional Safeguards

Beyond the primary responsible gaming tools, 6sxi provides a range of additional account controls that give you greater oversight of your gambling activity:

Wager Limits

In addition to deposit limits, you can set a maximum single-bet or total-wager limit per session, per day, or per week. This is particularly useful for sports bettors who may place many individual bets across a BPL season or an IPL tournament, and want to cap cumulative stake exposure rather than just deposit amounts.

Account Activity Statements

You can request a full account activity statement at any time, covering your deposit history, withdrawal history, bonus usage, and net gaming result over any time period. These statements are delivered to your registered email address in PDF format, typically within 24 hours of the request. Reviewing your own activity statement regularly is one of the best habits a player can adopt.

Marketing Opt-Out

You can opt out of all marketing communications from 6sxi — including promotional emails, SMS bonus alerts, and push notifications — at any time by updating your communication preferences in account settings, or by emailing [email protected]. Opting out of marketing does not affect your ability to use the platform or claim bonuses that you actively choose to pursue.

Account Closure

If you wish to permanently close your 6sxi account for any reason, you may do so by contacting our support team. Any remaining account balance will be withdrawn to your verified payment method (bKash, Nagad, Rocket, or bank account) before the account is closed. Please note that account closure is different from self-exclusion — a closed account can be reopened upon request after a standard verification process, whereas a self-excluded account cannot be reinstated until the exclusion period has fully elapsed.